
Head Office Our company is managed from our official address: 21, Rue du Puits Romain L-8070 Bertrange Luxembourg This address represents the legal headquarters (head office) of our company.
Collection and use of personal data The information we receive from you helps us to make your shopping at Banchi & Besco as pleasant and personal as possible and to constantly improve our services. We use this data to process your orders, deliver goods and services, and process payments (e.g. also for purchases on account for necessary credit checks). Your data is also used to stay in touch with you - e.g. about orders, products, services and marketing offers -, to update our customer database and to maintain your customer account. We also use this data to publish customer reviews and experience reports and to suggest products or services that may be of interest to you. We also use your information: to further develop and optimize our platform and website, to prevent or detect abuse or insecurities on our website, and to allow third parties to perform technical, logistical or other services on our behalf. We collect the following types of personal information: Information you provide to us: We store all information that you enter on our website or otherwise communicate to us. You are of course free not to provide us with all data, but this may mean that certain functions or services cannot be fully used. Automatic information: When you use our website, we receive certain data automatically – e.g. through the use of so-called “cookies”, as is standard on many websites. There is software that allows you to surf the Internet anonymously. Even though we can no longer offer you a personal shopping experience, we would like to point out that these options exist. Communication by email: To make our emails more useful and relevant to you, we receive – if your device allows it – confirmations about whether you have opened an email from Banchi & Besco. Information from other sources: Sometimes we supplement our customer data with information from external sources to improve our service. For example, we may request information about your payment behavior from third parties – such as shipping services or credit institutions – in order to be able to offer you certain payment options (e.g. invoice purchase) or other financial services. Legal compliance: The collection and processing of your personal data is carried out in accordance with applicable legal provisions, including the EU General Data Protection Regulation (GDPR) and the Luxembourg Data Protection Act (Law of 1 August 2018 on the organisation of the National Commission for Data Protection and the General Data Protection Regulation).
What are cookies and why do we use them? Cookies are small alphanumeric identification files that we transfer to your computer's hard drive via your web browser. They allow our system to recognize your browser on future visits and provide you with personalized services. How can you deal with cookies? The help function in the menu bar of most web browsers explains how to: Prevent your browser from accepting new cookies, Notify you when you receive a cookie, or disable or delete all cookies already stored. However, we would like to point out that several important and practical functions on our website only work fully with active cookies. We therefore recommend that you leave the cookie function activated in order to make the best use of the Banchi & Besco website. Data protection and shared devices: If you share a computer with other people, and this computer is set to accept cookies, we recommend that you always log out completely after use to ensure privacy. Cookie storage period: The cookies we use are stored for a period of 30 days, unless you delete them manually in your browser settings. Legal framework: The use of cookies on our website complies with the provisions of the EU General Data Protection Regulation (GDPR) and the EU Cookie Directive (ePrivacy Directive). When you first visit our website, you will receive an explicit cookie notice in which you can give or refuse consent to cookies that are not technically necessary.
Is information passed on to third parties? Information about our customers is of great importance to Banchi & Besco and helps us to further optimize our offers and services. Data is passed on to third parties only to the following extent and in accordance with applicable data protection law: Affiliated companies: Banchi & Besco may pass on personal data (including user data) to our affiliated companies and equivalents (subsidiaries) for the purpose of processing your orders and services. Service providers: We commission selected companies or individuals to perform certain services - including, for example, the delivery of packages, sending e-mails, managing our customer list, analyzing databases, processing payments (credit card, direct debit or invoice purchase) or providing customer service. These service providers only have access to the data they need to perform their services. They are obliged not to use this information for any other purpose and to handle it strictly in accordance with this data protection declaration and the Luxembourg data protection law. Transfer of business units: As part of the further development of our business, it may happen that Banchi & Besco, a branch or individual business units (e.g. a workshop or shop) are sold or acquired. In such transactions, customer data is usually transferred together with the respective business unit. However, even after the transfer, this data is still subject to the data protection provisions in force until then, unless you have expressly consented to another use. In the unlikely event that Banchi & Besco is sold in whole or in part, your personal data will be transferred to the buyer. Data protection and security: Banchi & Besco may disclose customer accounts and personal data if we are legally obliged to do so or if such disclosure is useful or necessary to protect our General Terms and Conditions, other agreements or our rights and those of our customers or third parties. This may include, for example, the exchange of data with specialized companies to prevent fraud or misuse of credit cards. It is expressly stated that this disclosure will not be for commercial purposes contrary to this data protection declaration. With your express consent: After completing an order, you have the opportunity to voluntarily participate in a marketing survey. By participating, you give us permission to also disclose your data to third parties in other cases - exclusively with your express consent. Transfer to third countries: If personal data – in the context described above – is transferred to countries outside the European Economic Area (EEA), we ensure that this transfer takes place in accordance with this data protection declaration and Luxembourg law. This is done on the basis of the so-called “Standard Contractual Clauses” of the European Commission. These clauses guarantee an appropriate level of data protection also in third countries.
How secure is my information at Banchi & Besco? For payments: When you confirm an order, we do not disclose your credit card number. During the processing of your order, the full credit card number is transmitted encrypted to the credit card company - using secure technical means. Security measures: We use a combination of physical, electronic and operational security measures to make the collection, storage and transmission of your personal data as secure as possible. These measures include: Controlled access to data, Encryption of sensitive transmissions, and requiring proof of identity, if necessary, before we give you access to your personal information. What you can do yourself: It is important that you actively contribute to protecting your data. Make sure that your password remains secret and is never shared with others. If you share a computer with other people, always remember to log out after each session to prevent unauthorized use of your account.
Important information about data protection If you have any questions or concerns about data protection at Banchi & Besco, please contact us as precisely as possible: info@banchibesco.lu We do our best to resolve your concerns quickly and transparently. Our business is constantly evolving – and so are our data protection provisions and terms of use. We reserve the right to send you informative notes about our current guidelines by email from time to time. However, we recommend that you visit our website regularly to stay informed of any changes. Unless otherwise stated, the use of all information we have about you and your user account is subject to the rules of this data protection declaration.